Returns & Refunds
The 30-Day Love It Promise
We want you in pieces you love. Here's how we handle it.
Damaged, defective, or wrong item — we fix it free.
If your order arrives damaged, defective, or incorrect, email hello@aluvaejewelry.com within 7 days of delivery with your order number and a clear photo. We'll send a replacement or issue a full refund — at no cost to you, and with no need to ship anything back.
Changed your mind, or need a different size? We've got you for 30 days.
Email us within 30 days of delivery and we'll set you up with store credit toward the right piece — no return shipping, no hassle. Because each piece is made to order and shipped directly to you, store credit keeps your swap fast and easy.
A few fair conditions
- For hygiene, earrings can only be replaced if they arrive damaged or defective.
- The Love It Promise (store credit for change-of-mind or sizing) is one resolution per order.
- Received it as a gift? You're covered too — just include the order number.
Refunds for damaged, defective, or incorrect items return to your original payment method within 5–7 business days of approval.
Questions? Email hello@aluvaejewelry.com — we reply within 24 hours, Monday–Friday.